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Call Center Agent for Roadside Assistance

A national roadside assistance company is looking for customer care agents who can take inbound calls from the comfort of their home.



Job Description:


On a day-to-day basis, you can expect to participate in the following activities:


  • 24/7 service of inbound calls for roadside assistance and other service requests from client’s customers and/or client account representatives for assistance with items such as:

-a vehicle that won’t start

-flat tire(s)

-keys locked inside a car

-vehicle out of gas

-vehicle in an accident


  • Place outbound calls to list of client’s service providers to secure appropriate towing assistance to resolve the customer’s needs

  • Possible outbound calls to client, client’s customers and/or client account representatives for status and clarification purposes.

  • Transfer inbound calls or outbound calls to other client-designated internal support departments or client account representatives

  • Outbound coordination to client’s service providers & possible follow up calls for clarification and/or additional calls for secondary services

  • Probe to identify the need of the customer based on vehicle inoperable situation

  • Identify the customer’s location using Google Maps and other client tools

  • Provide policy coverage details based on the specific client program

  • Secure a Service Provider to assist the customer, based on the parameters of the policy’s program

  • Provide status updates to customers calling after the initial request for assistance was processed


What It Takes To Succeed:

  • Having outstanding problem-solving skills

  • Displays patience, empathy, an ability to manage stress, the ability to work under pressure

  • Skilled and efficient in writing and verbal communication

  • Provides knowledgeable, friendly and eloquent customer service


Qualifications:

  • Must be able to pass a background check and drug screening

  • Must be able to work 15-20 hours a week (some clients have weekend requirements)

  • Must have a quiet distraction free work environment

  • Must have minimum computer specifications or better as described by client (laptop or desktop)

  • Must have a USB headset with a microphone is necessary for certification and service calls.

  • Must have a hard-wired broadband internet service via DSL, Cable, or Fiber Optic connection

  • Must have a smartphone or mobile device. Any iOS or Android device recommended.

  • Must be able to purchase a flash drive necessary to access the Arise Secure Desktop(ASD)

  • Must have webcam to use during training only


Service Type: Inbound Call Center


Minimum Required Work Commitment: 15 Hours Each Week

Weekend Requirements: None

Schedule Availability: 7 Days A Week | 24/7 | 365 days a year.

Schedule Structure: You Control Own Schedule

Virtual Training Schedule: Morning or Evening Schedule - 4 hours a day.

Location: US ONLY excluded states (CA, CT, MA, MD, NY, OR, WA, or WI)

Work Environment: At Home In Your Pajamas

Pay Rate: $17.00/hr.



Benefits

  • Embrace flexibility: Enjoy freedom in when and where you work.

  • Save time and money: Say goodbye to costly commutes.

  • Achieve work-life harmony: Seamlessly integrate personal and professional commitments.

  • Supercharge productivity: Minimize distractions and maximize focus.

  • We provide reimbursements.


About UGL Connections


UGL Connections is a trusted staffing partner in collaboration with many Fortune 500 Clients. We are operated by experienced human resource professionals who have 9 years of hiring expertise. We're on the lookout for driven and committed individuals to join our team, providing exceptional inbound customer support for renowned Fortune 500 Companies, all from the comfort of your home.



Apply Today to join this amazing work from home opportunity!


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