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Call Center Agent For a Cruise Line

One of the biggest cruise lines in the world is seeking agents who can take inbound calls from the comfort of their home.

Job Description:

Here is the scope of services and the kinds of tasks one can expect to handle on a daily basis:

  • Inbound calls for assistance with bookings from client’s customer, assisting with cruise specific questions, quotes and more.

  • Stay up to date on latest sales and promotions while earning revenue!

  • Maintain top sales performance by showcasing expert sales technique and overcoming customer objections.

  • Transferring of inbound calls or outbound calls to other client-designated internal support departments or client account representatives.

  • Possible outbound calls to client designated internal support departments, client customer for status and clarification purposes

What It Takes To Succeed:

  • Having outstanding problem-solving skills

  • Displays patience, empathy, an ability to manage stress, the ability to work under pressure

  • Skilled and efficient in writing and verbal communication

  • Provides knowledgeable, friendly and eloquent customer service


  • Must be able to pass a background check and drug screening

  • Must be able to work 15-20 hours a week (some clients have weekend requirements)

  • Must have a quiet distraction free work environment

  • Must have minimum computer specifications or better as described by client (laptop or desktop)

  • Must have a USB headset with a microphone is necessary for certification and service calls.

  • Must have a hard-wired broadband internet service via DSL, Cable, or Fiber Optic connection

  • Must have a smartphone or mobile device. Any iOS or Android device recommended.

  • Must be able to purchase a flash drive necessary to access the Arise Secure Desktop(ASD)

  • Must have webcam to use during training only


Service Type: Inbound Call Center or Inbound Sales

Minimum Required Work Commitment: 15 Hours Each Week

Weekend Requirements: 5 Hours Required on Saturday or Sunday (or combination of both).

Schedule Availability: 7 Days A Week | 24/7 | 365 days a year.

Schedule Structure: You Control Own Schedule

Virtual Training Schedule: Morning or Evening Schedule - 4 hours a day.

Location: US ONLY excluded states (CA, CT, MA, MD, NY, OR, WA, or WI)

Work Environment: At Home In Your Pajamas

Pay Rate: $12 - $14/hour


  • Embrace flexibility: Enjoy freedom in when and where you work.

  • Save time and money: Say goodbye to costly commutes.

  • Achieve work-life harmony: Seamlessly integrate personal and professional commitments.

  • Supercharge productivity: Minimize distractions and maximize focus.

  • We provide reimbursements.

About UGL Connections

UGL Connections is a trusted staffing partner in collaboration with many Fortune 500 Clients. We are operated by experienced human resource professionals who have 9 years of hiring expertise. We're on the lookout for driven and committed individuals to join our team, providing exceptional inbound customer support for renowned Fortune 500 Companies, all from the comfort of your home.


Apply Today to join this amazing work from home opportunity!

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